![]() The customer service lines are jammed right now, but Chase said "We're working with our Ultimate Rewards travel partner Expedia on self-service cancellation options that will launch very soon. This means that - like American Express - Chase is not offering any type of travel waiver of its own. ![]() In an email to cardholders, Chase noted that bookings made through the Chase Travel Portal are subject to the airline or hotel operator's change and cancellation policies. Using the form may cause your flight to be canceled after this grace period, leaving you with a smaller refund or a flight credit in place of a full refund. By law, airlines must issue a full refund for all tickets canceled within 24 hours of booking, so long as the flight is set to depart seven days or more from booking. This is especially important for flights booked within the past 24 hours. You must call Amex Travel to cancel flights set to depart in the next five days or that have been booked in the last 24 hours. Unfortunately, you can only use this form if there are more than five days until your flight is set to depart and if you booked your flight more than 24 hours ago. There are a couple of things to be aware of when using the online cancellation form, though. Additionally, flights booked on other airlines through Amex Travel can be canceled online using this form. This will be subtracted from the refund issued to your American Express account.Īmerican Express recently updated its coronavirus travel page to note that flights booked on Delta Air Lines and United Airlines can now be canceled through the Delta and United websites respectively. If you cancel a ticket not covered by an existing waiver, you'll be subject to standard cancellation and change fees from the airline. We have, however, heard reader reports of American Express issuing Membership Rewards refunds upon request. This is also the case if you cancel a ticket in the 24-hour grace period after you booked a flight. Note that if you cancel a ticket purchased through American Express Travel, you'll receive your refund in the form of a statement credit, even if you paid with points. You're still subject to change or cancellation fees imposed by the carrier if you're not covered by an existing airline or hotel fee waiver. These waivers are all subject to change, so make sure to keep an eye on our travel waiver roundup for more info. American Express Travel has also listed hotel cancellation policies for major hotel chains further down the page.īy signing up, you will receive newsletters and promotional content and agree to our Terms of Use and acknowledge the data practices in our Privacy Policy. In short, it hasn't put any special travel waivers into place - instead, it's relying on the airlines to issue fee waivers.Īll airline cancellation policies are listed on the American Express Travel website - just navigate to the page and select your airline from the drop-down menu at the center of the screen. American Express TravelĪmerican Express Travel has issued a statement on its website discussing travel cancellations due to the coronavirus outbreak. Here's a quick overview of what each company said and some of our questions that remain without an answer. However after two days of asking questions of both issuers, there are still unanswered questions. Travel waivers for award tickets booked through travel portalsĪmerican Express and Chase have their own policies regarding the coronavirus outbreak. Those with existing travel plans will undoubtedly be disrupted by these restrictions, and many TPG readers have asked what to do if you used American Express Membership Rewards points or Chase Ultimate Rewards points to book a flight to Europe or another area affected by the coronavirus outbreak.įor more TPG news delivered each morning to your inbox, sign up for our daily newsletter. Further complicating matters, how you booked your ticket can have an impact - especially if you used some types of points and miles. But each airline handles cancellations and rebookings differently. from Europe for the next 30 days.įor the latest travel updates, bookmark TPG's coronavirus hub pageĭozens of airlines worldwide have already announced blanket travel waivers that let travelers change or cancel tickets with no fee. government announced that the country is restricting travel to the U.S. The biggest news, though, came last night when the U.S. The week started with airlines cutting capacity on many flights, Kuwait suspending all air travel, and the Italian government putting the entire country under a mandatory quarantine. The worldwide coronavirus outbreak has put the travel world into a frenzy - and it's showing no signs of slowing down in the immediate future. Editor's note: This is a recurring post, regularly updated with new information.
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